An 18-year-old male has called the crisis line for help. The crisis nurse recognizes the intervention needs may consist of all of the following except:
1. Discussing the individual's everyday activities.
2. Recognizing that the patient may be in a catharsis state.
3. Expressing empathy toward the caller.
4. Avoiding entropy.
1
Feedback
1. Discussion of everyday activities with the caller does not lead to an understanding of issues leading to the call.
2. The catharsis state can be an indication that the patient has a plan for causing harm to himself or others. Because the teen called, this is an indication of wanting help at this time.
3. Empathy will demonstrate a sense of caring for the caller and help build trust to encourage the caller to seek help.
4. The caller is seeking to organize his thoughts by reaching out to the nurse and discussing the situation for the call.
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