During an interview, tears appear in the patient's eyes and his voice becomes shaky. Initially, you should:
a. ask him if he would like some time alone.
b. offer a tissue and let him know it is all right to cry.
c. explain to the patient that you will be able to help him more if he can control his emotions.
d. ask the patient what he is upset about.
B
When patients cry, it is best to allow the moment to pass at the patient's pace. If you suspect a need to cry but the patient is suppressing it, give permission. Asking him if he would like some time to himself will leave the patient alone during a time of sad feelings. Explaining to the patient that you will be able to help him more if he can control his emotions will shut down the patient's emotions. Asking the patient what he is upset about will not give the patient time to cry and express his emotions.
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