A(n) ____________________ is a waiting line of incidents to be assigned to help desk agents.
Fill in the blank(s) with the appropriate word(s).
queue
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Under no circumstances should you attempt to create a forensically clean drive by simply ________ the drive
Fill in the blank(s) with correct word
________ Software has taken steps to preserve the integrity of the data collected from the agents via encryption both from agent to server and from the examiner's station to server
Fill in the blank(s) with correct word
Which technique is NOT recommended when explaining a repair procedure you are about to perform to a customer?
A) Limit the amount of technical information given to the customer to what he needs to know. B) Draw a diagram to explain the problem. C) Use accepted industry terms to explain the problem and solution. D) Stay focused on explaining the issue at hand. E) Use an analogy to explain the process.
What type of patch adds new functionality to a system?
A. Driver updates B. Feature changes/updates C. Security vulnerability patch D. OS updates