The responsiveness of an organization to a customer is important because:
A. Customers tend to exaggerate wait times
B. Customers want quality
C. Customers feel more important the longer they wait
D. B and C above
A
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The 1927 Federal Radio Act was based on the
A) scarcity model. B) marketplace model. C) capitalist model. D) public-interest model.
The large size of corporations may impress stakeholders, but it is unlikely to distance them
Indicate whether this statement is true or false.
________ is the act of coming to a speech having already made up your mind about the
speaker or the topic. Fill in the blanks with correct word
When group members concentrate on their shared objectives, group cohesiveness increases because the group is
A. reminding others of their value to the group. B. celebrating success. C. emphasizing collective goals. D. keeping track of progress.