Comment on the tension between cost management and customer satisfaction management in a call center situation
What will be an ideal response?
Cost control in a call center situation is typically achieved by setting staffing levels and use of an AVR (automated voice response) system that shifts some of the labor burden to the customer. Staffing levels set too low will lower costs but result in long wait times and unhappy customers. AVR systems also lower costs, but many customers find the menus confusing and deliberately bypass the systems in hopes of speaking with a customer service representative.
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When we refuse to support a gender-based definition, we in effect participate in which of the following?
A. redefinition B. social identity model of de-individuation effects C. perceptual constancy D. figure-ground principle
How are direct combination costs accounted for in an acquisition transaction?
What will be an ideal response?
The totals at the bottom of the trial balance and the totals at the bottom of the balance sheet both show equality and balancing, and therefore should be equal
Indicate whether the statement is true or false
Gilligan Corporation was established on February 15, Year 1. Gilligan is authorized to issue 500,000 shares of $6.00 par value common stock. As of December 30, Year 1, Gilligan's stockholders' equity accounts report the following balances: Common stock, $6 par, 500,000 shares authorized 55,000 shares issued and outstanding$330,000 Paid-in capital in excess of par - Common 440,000 $770,000 Retained earnings 1,400,000 Total Stockholders' Equity $2,170,000 On December 31, Year 1, Gilligan decides to issue a 5% stock dividend. At the time of issue, the market price of the stock was $22 per share.How will the issuance of the stock dividend affect the financial statements?
A. Decrease the common stock account by $60,500, increase the retained earnings account by $16,500, and increase the paid-in capital in excess of par-Common B. Decrease the retained earnings account and increase the common stock account by $16,500. C. Decrease the retained earnings account by $60,500, increase the common stock account by $16,500, and increase the paid-in capital in excess of par-Common account by $44,000. D. Increase the dividends account and decrease the cash account by $108,500.