The father of a child in the emergency department is yelling at the physician and nurses. Which action would be contraindicated in this situation?
a. Provide a nondefensive response.
b. Encourage the father to talk about his feel-ings.
c. Speak in simple, short sentences.
d. Tell the father he must wait in the waiting room.
D
Because a parent who is upset may be aggravated by observers, he should be directed to a quiet area. When dealing with parents who are upset, it is important not to be defensive or attempt to justify anyone's actions. Encouraging the father to talk about his feelings may assist him to acknowledge his emotions and may defuse his angry reaction. People who are upset need to be spoken to with simple words (no longer than five letters) and short sentences (no more than five words).
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