In today's world of fast, effective communication, what is the most commonly used means of societal communication?
a. Facial expression
b. Spoken word
c. Written messages
d. Electronic messaging
ANS: B
Correct: Verbal communication, which involves talking and listening, is the most common form of interpersonal communication. An important clue to verbal communication is the tone or inflection with which words are spoken and the general attitude used when speaking.
Incorrect:
a. Facial expression is only part of effective communication and is not the most common form of societal communication.
c. Written messages are only part of communication and are not the most common form of societal communication.
d. Electronic messaging, although it is becoming more popular, is not the most common form of societal communication; it loses the value of face-to-face communication and requires the sender to elicit feedback and/or the receiver to ask for clarification if the meaning of the communication is not clear.
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