The professional relationship goes through a developmental process characterized by overlapping yet distinct stages, which are
a. confidentiality, trust, and empathy.
b. listening, hearing, and feeling.
c. preinteraction, orientation, working phase, and termination phase.
d. getting details, thoughts, and answers.
ANS: C
The professional relationship goes through a developmental process characterized by four overlapping yet distinct stages: (1) preinteraction, (2) orientation, (3) working phase, and (4) termination phase. The preinteraction phase is the only phase of the relationship the client is not part of. During the preinteraction phase, the nurse develops the appropriate physical and interpersonal environment for an optimal relationship, in collaboration with other health professionals and significant others in the client's life. Confidentiality, trust, and empathy are guiding principles, not phases. Listening, hearing, and feeling are communication skills. Getting details, thoughts, and answers occurs during the orientation phase.
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