Describe the four steps to foster innovation.
What will be an ideal response?
Four steps for fostering innovation are shown in Figure 10.4.
1. Recognize problems & opportunities & devise solutions. Problems, whether competitive threat, employee turnover, or whatever, tend to seize our attention and sometimes these problems suggest solutions, such as new business ideas.
2. Gain allies by communicating your vision. You need to create a picture of the future and paint in broad strokes how your innovation will be of benefit.
3. Overcome employee resistance, & empower & reward them to achieve progress. Once you've persuaded and gotten the blessing of your managerial superiors, then you need to do the same with the people reporting to you.
4. Execute well. What finally will make or break an organization's attempts at bringing new products and services to market is execution—the process of discussing hows and whats, of using questioning, analysis, and follow-through to achieve the results promised and ensure accountability.
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Which of the following is true regarding the use of technology on the job?
A) Technology use can make up for a lack of essential skills. B) Technology is an aid to communication. C) Technology can ensure the message is read by the receiver. D) Technology can replace the need for face to face communication. E) Technology can ensure messages are well designed and accurate.
Answer the following statements true (T) or false (F)
1. There are three parties to a check: the depositor, the maker, and the bank. 2. In addition to the account number, a check shows the 9-digit routing number. 3. The bank statement reports the activity in the customer's account and is issued on an annual basis. 4. The bank statement shows the beginning and ending balances of cash in a bank account, cash receipts and payments, and the names of all individuals who are authorized to sign checks. 5. Banks must return physical copies of the maker's canceled checks.
Antwon wants to ensure that his goals for his department are measurable. According to the text, he should ask ______.
A. how little do we need? B. how will we accomplish this? C. how many? D. how will management view this?
Consumers' attitudes can be learned from
A. previous experiences. B. exposure to the attitudes of others. C. family and friends. D. promotion that is directed toward them. E. All these answers are correct.