A sample question from the draft of the Pohattan Power Company questionnaire reads:
I have been with the company:
20 years or upward
10 to 15 years upward
5 to 10 years upward
Less than a year
Check one that most applies.
a. What kind of a scale is the question’s author using?
b. What errors have been made in the construction of the question, and what might be the possible responses?
c. Rewrite the question to achieve clearer results.
d. Where should the question you’ve written appear on the questionnaire?
a. The scale used is ordinal (intervals are not equal).
b. Errors in the construction of the question are:
Missing intervals
No numbers at the side of the answers for respondents to circle
Instructions for a question should be given before the question is asked to avoid confusion
c. The question should be rewritten as:
1. I have been with the company (check one):
______less than 1 year
______1 to 5 years
______6 to 10 years
______11 to 15 years
______16 to 20 years
______more than 20 years
d. The question should appear at the end of the questionnaire.
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