Which of the following is NOT a pharmacy customer service principle?
Preserve patient confidentiality
Do not interrupt the customer
Be professional but not friendly toward the customer
Support the customer's decisions
Be professional but not friendly toward the customer
Rationale: Being professional and friendly to customers is an excellent principle of customer service. Avoiding a friendly demeanor would definitely not be a good way of treating customers. Preserving patient confidentiality, not interrupting customers, and supporting their decisions are all good methods of customer service.
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The difference between the anatomical position and the standing position is that
a. in the anatomical position the palms face forward and in the standing position the palms face toward the body. b. in the anatomical position the palms face backward and in the standing position the palms face toward the body. c. in the anatomical position the palms face forward and in the standing position the palms face away from the body. d. in the anatomical position the palms face forward and in the standing position the palms face backward.
When the broken end of the bone is protruding through the skin, this is a(n) ________ fracture
A) spiral B) comminuted C) closed D) open
Bruxism can cause the posterior teeth to appear________
flattened. yellow. to have sharp points on the facial surface. mottled.
The purpose of emergency preparedness is to keep ________ safe.
A. everyone B. self C. visitors D. patients