Susie and Rashida are secretaries to two different department chairs in the same office suite. Susie is very talkative and is a natural extravert. Rashida is very focused on completing reports and spreadsheets and needs complete silence when working. Both view their jobs very differently (Susie has a customer service focus while Rashida views herself as a support to her department chair), and their bosses are very supportive of their differing approaches to the job. Their different personalities results in an ongoing conflict that is impossible to resolve and is very messy. This is an example of a(n)
A. solvable conflict
B. intractable conflict
C. characterization conflict
D. reflexive conflict
Answer: B
Communication & Mass Media
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