List and briefly describe the useful customer service principles discussed in the text
What will be an ideal response?
a. Service is the backbone of any business – if you do not satisfy the customer the first time, you may not get a second chance.
b. Great service is measured by customer satisfaction – profits will follow if your customers are highly satisfied.
c. Compensation plans determine behavior – your compensation scheme should reward your workers for delivering high levels of service.
d. Sales and service departments are complementary – great service gives the sales department more to sell.
e. The hours your service department is open send signals about your dedication to customer satisfaction – you should be open when your customer needs you.
f. Service technicians should work together to solve customers' problems.
You might also like to view...
Checks returned by a bank because customers did not have sufficient funds in their account are called
a. Canceled checks b. Certified checks c. NSF checks d. Outstanding checks
All of the following statements are true regarding ratios and forecasts except:
a. Ratios cannot confirm whether forecast assumptions will turn out to be correct. b. Ratios can tell whether future sales growth was accurately captured. c. Ratios cannot tell whether assumptions about future cash flows are realistic. d. Ratios can tell whether growth rates for sales are consistent with past sales growth performance.
The Establishment Clause prohibits the government from enacting laws that either prohibit or inhibit individuals from participating in or practicing their chosen religions
Indicate whether the statement is true or false
A basic tenet of the law, which is expressly stated in the Code, is that a purchaser of goods obtains such title as his transferor had or had power to transfer
a. True b. False Indicate whether the statement is true or false