Ms. Durant calls Shelly's mother because Shelly has not done any work in two weeks. Ms. Durant is shocked that Shelly's mother becomes angry with Ms. Durant. How could Ms. Durant have made this a more positive interaction?
A. Ms. Durant should have handled it herself.
B. Ms. Durant should not have waited two weeks to make a phone call.
C. Ms. Durant should call parents only with good news.
D. Ms. Durant should have sent a note instead.
Answer: B. Ms. Durant should have contacted the parent as soon as she realized there was a problem. After two weeks, it will be much harder for Shelly to catch up than if she had known within the first few days.
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