What is step 1, the Social Cloud, in the Social CRM Framework?
What will be an ideal response?
This includes monitoring both public and private communities to glean social
insights. Organizations should monitor what’s said about them and about
competitors. They do this through Social Media monitoring tools: 55% of these
tools cost less than $100 per month, but a few (approximately 2%) can cost up to
$10,000 per month.
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A. section B. header C. footer D. article
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