A hotel offering clean rooms with an attractive check-in lobby offers which dimension of service quality?
A) Tangibles
B) Responsiveness
C) Assurance
D) Empathy
A) Tangibles
You might also like to view...
In comparison to other modes of transportation, motor carriers ______.
A. are safer B. provide more flexibility C. are faster for long distances D. are much more expensive
Super angels are:
A. Angel investors who strictly invest values above $1 million USD B. Angel investors who invest other people’s money C. Angel investors who have become venture capital investors D. Angel investors who have more than 100 active investments
Samson visits REI frequently because he likes the depth of its product selection. He also likes the friendliness of the staff and REI's environmental activism. Samson is influenced by ___________ motives.
A. depth B. self-concept C. self-image D. patronage E. projective
A stock's price-earnings ratio is based on expectations that can prove to be better or worse than eventual performance.
Answer the following statement true (T) or false (F)