A human services worker is embarking on a helping relationship with a client with

whom there is a language barrier. Which will be the most important step of the
helping process?

A. assessment
B. engagement
C. setting goals
D. making a contract


B

Social Work & Human Services

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Virtually every task or activity requires some response from the _____ stage of Selye’s General Adaptation Syndrome

a. Alarm b. Flight c. Exhaustion d. Resistance

Social Work & Human Services

Residents in a community strongly describe themselves as "members of Danville." This

most directly reflects members of A. interactions and values. B. collective identity. C. assimilation needs. D. introspective self-help.

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Answer the following statement(s) true (T) or false (F)

During assessment, it is unlikely that a social worker will need to validate a person’s identity through the use of gender neutral terminology.

Social Work & Human Services

Which of the following terms refers to a skill that encourages clients to continue verbalizing their concerns?

A) ?Reflecting content B) ?Furthering responses C) ?Empathizing D) ?Intellectualizing

Social Work & Human Services