Which service-quality dimension refers to the knowledge and courtesy of employees?
A) responsiveness
B) empathy
C) reliability
D) tangibles
E) assurance
E
Business
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Explain how a shock in one country can be transmitted to other countries. List three ways this can happen and give an example of each.
What will be an ideal response?
Business
________ is an ANOVA technique used when respondents are exposed to more than one treatment condition and repeated measurements are obtained
A) Nonmetric ANOVA B) Contrasts C) Repeated measures ANOVA D) Multivariate analysis of variance (MANOVA)
Business
The term "help desk" was coined by ____.
A. IBM B. Microsoft C. Novell D. HP
Business
What is self-determination theory, and what makes it unique amongst motivation theories?
What will be an ideal response?
Business