In cultures that stress formality in language,
a. using correct grammar is most important.
b. language use defines social position.
c. the people talk less.
d. there are fewer real friendships.
e. the people are too stiff to really communicate.
Answer: b
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Howard Giles' Communication Accommodation Theory
a. advocates mindfulness. b. contrasts Western and Asian ways of thinking. c. explains why collectivist and individualistic cultures have difficulty reaching agreement. d. claims that when another group is attractive and powerful, we adapt our communication style to their speech behaviors and norms. e. contends that ethnocentrism and stereotyping leads to racism.
Chelsea and Alexander are coworkers who have started to develop romantic feelings for one another. According to the guidelines offered by human resource experts Cindy Schaefer and Thomas Tudor, what should Chelsea and Alexander keep in mind to maintain workplace professionalism?
A. Engage in public displays of affection, but only after asking your manager for permission. B. When sending messages to each other using the company email, do not copy coworkers. C. Take long lunches together; it boosts your mood and, in turn, enhances company morale. D. Do not call in sick on the same day; people will suspect you are lying.
When a speaker's body language is inconsistent with her or his words, listeners might believe the body language rather than the words.
Answer the following statement true (T) or false (F)
A mirror probing question is different from a reflective probing question because:
A. it includes name-calling, emotionally charged words, expletives, and unequal options that may lead an interviewee to choose the least onerous choice. B. it summarizes a series of exchanges to ensure understanding and retention of information, instructions, prescribed regimens, and procedures. C. it is designed to elicit a yes or a no answer or a choice among two poles such as conservative or liberal, like or dislike, and agree or disagree. D. it may intentionally or unintentionally suggest the answer the interviewer expects or prefers.