Dr. Juran’s 85/15 rule holds that at least 85% of an organization’s problems would be eliminated if employees did their jobs correctly.
a. true
b. false
Dr. Juran’s 85/15 Rule:
• There is a widely held belief that an organization would have few, if any, problems if only the workers do their jobs correctly.
• This belief is incorrect.
• The potential to eliminate mistakes lies mostly in improving the system through which work is done.
• As a rule of thumb, 85% of the problems can be corrected by changing the system, less than 15% are under the worker’s control.
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