The nurse manager is attempting to resolve an interpersonal conflict between two nurses. Which action below should be done first?
a. Determine the facts related to the situa-tion.
b. Schedule a meeting time for resolution.
c. Have an accurate understanding of the problem or conflict.
d. Have the determination to resolve the conflict.
C
The first step is to make sure that the nurse manager has an accurate understanding of the prob-lem of conflict. The quality of the outcome of resolving a problem depends on proper recognition and identification of the problem or issue. This assessment is best addressed by determining the nature of the differences and the reasons for them. After this has been achieved, the next steps would be identifying the conflicting facts and developing ways to implement a plan for resolu-tion.
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