A nurse is providing anticipatory guidance to a mother of a toddler. Using communication theory, which information is the most appropriate?
A.
"Don't nod your head 'yes' when you say 'no.'"
B.
"Explain things in several different ways."
C.
"There is no need to see if a toddler understands."
D.
"You shouldn't yell at such a young child."
ANS: A
According to communication theory, verbal and nonverbal messages should be congruent. A verbal "no" accompanied by nodding the head "yes" is sending inconsistent messages. Messages should be clear, so explaining things in many different ways would not be recommended. Good communicators determine if the listener has understood. Good communication demonstrates love and support clearly, but the advice to not yell is vague and seems to send the message that yelling at an older child would be more acceptable.
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