Listening responses are communication techniques that enable the nurse to do all of the following, EXCEPT
a. communicate empathy, concern, and attentiveness.
b. accurately receive, process, and respond to patient messages.
c. understand the context of the patient's experiences.
d. offer judgment about the appropriateness of the patient's responses.
D
Communication techniques can be divided into two groups: listening responses and action responses. Listening responses are attempts made by the nurse to accurately receive, process, and then respond to patient messages. They provide one way for the nurse to communicate empathy, concern, and attentiveness. In order to "listen" to what the patient says, the nurse must not only process the words spoken by the patient but also understand the context of the patient's experience.
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ANS:
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