What are some of the functions of a good Customer Service department?
What will be an ideal response?
Good customer service can resolve complaints, generate new business, and provide the insight acquired from listening to feedback that can help drive new planning initiatives.
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Two basic ways that people are taught to think differently are:
A. Direct instruction of basic facts, and positive reinforcement. B. Restructuring their view of the world, and using new cognitive skills and strategies. C. Differential reinforcement, and punishment as a last resort. D. Pairing a reflex with a new stimulus. E. None of the above.
The Problem-Based Learning model was initiated by:
a. an educator seeking to expand students' understanding of concepts. b. a lawyer/philosopher who challenged traditional deductive approaches to learning. c. faculty preparing doctors to apply professional skills and knowledge in real-world settings. d. a cognitive psychologist studying how humans think and learn.
The reason one leaves "white space" when taking notes is to add more notes or synthesize ideas when one reviews the notes
Indicate whether the statement is true or false
When we revise our limiting Scripts, we're likely to __________
a. run into resistance from our Inner Guide b. achieve some of our most cherished goals and dreams c. use our Inner Defender to blame our parents for those Scripts d. make no changes to our core beliefs