Nelson is a very gregarious person who, through his interactions, can effectively manage the people working under him in the organization. Nelson has a high degree of
A. social skills.
B. self-awareness.
C. self-motivation.
D. empathy.
E. self-regulation.
Answer: A
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What do post-incident surveys measure?
A. whether the customer expects an immediate resolution to the problem B. the customer's service experience with the company C. whether or not customers found answers to their questions at the company's website D. the strength of a customer's relationship with the company E. the time a customer had to wait to talk or receive a text back from a service representative
To adjust debts and institute a repayment plan that is less expensive and less complicated than other options, Brunch & Lunch Café, a small business, may file a petition in bankruptcy for relief through
A. a liquidation. B. a reorganization. C. a repayment plan. D. a family-farmer bankruptcy plan.
Rising corporate profits are likely to have the greatest effect on which of the following industrial sectors?
A) business equipment B) defense C) food and agriculture D) consumer durables
Which term refers to the management function that focuses on the communications that organizations have with other groups for the purpose of creating mutual goodwill?
A. corporate identity advertising B. public relations C. human resources management D. relationship management E. image management