Which service recovery strategy is most closely connected to an employee empowerment strategy?
Fill in the blank(s) with the appropriate word(s).
Respond quickly.
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Fake listening is also known as which of the following?
A. psych-listening B. pseudo-listening C. static-listening D. simple listening
A number of widely used reference styles are available for documenting the sources of information used in report writing. Identify two widely used reference styles and tell where one can obtain information on how to use them correctly
Tatenda is an account manager for the music production company, Live Nation, and has always been an avid musician and music enthusiast. Tatenda is responsible for working with one of their major clients, State Farm Insurance, who is a major sponsor of various music festivals such as the Coachella Valley Music and Arts Festival, Bonnaroo, Lollapalooza, and Bumbershoot. In his free time, Tatenda plays guitar in a band and enjoys performing at open mic nights or the occasional gig. His job and his hobbies mesh so well that he doesn't even feel like work is "work"-it's more recreation to Tatenda since he enjoys the music industry so much. Tatenda's passion for music and his view of himself as a musician influences his purchasing choices of products and brands. Tatenda's ________ influences
his purchasing decisions as he seeks to purchase items that reflect or enhance his persona. A. reference groups B. roles C. consumer socialization D. self-concept
Parker's Barbecue Inc operates a chain of restaurants in the south eastern United States. Parker's is currently levered. It used to be all-equity, but it recently borrowed and used the money to repurchase 30,000 shares
Financial details for the current and old capital structures are presented in the table below. Assume that Parker's generates perpetual annual EBIT at a constant level. Assume that all cash flows occur at the end of the year and we are currently at the beginning of a year. Assume that taxes are zero. Assume that all of net income is paid out as a dividend. Assume that the debt is perpetual with annual coupons at 6%. Assume that individual investors can borrow and lend at the same interest rate (and with the same terms) as corporations. Duane Allman is a shareholder in Parker's who owns 30,000 shares. After the repurchase, Duane is unhappy with his dividends. How many shares does Duane have to buy (sell) in order to return his annual cash flows to what they were under the all-equity capital structure? (Assume that Duane had the same number of shares under the old structure.) Capital Structure Capital Structure Old (All-Equity) Current (Levered) EBIT $120,000 $120,000 Debt, D $0 $450,000 Cost of Debt, kd N/A 6% Shares Outstanding 100,000 70,000 Stock Price $15.00 $15.00 Dividends per share $1.20 $1.3286 A) Buy 8,000 shares B) Sell 8,000 shares C) Sell 9,000 shares D) Buy 9,000 shares E) Buy 7,000 shares