A common problem in cases of express warranty is being able to separate statements that create express warranties from statements that do not. Discuss what type of statements create an express warranty and four indications that a statement is likely to create an express warranty
Any affirmation of fact, or any promise, can create an express warranty. An affirmation of fact is a statement about the nature or the quality of the goods. A statement indicating the seller's opinion or a statement of sales puffery does not create a warranty. A statement is more likely to be an affirmation of fact if: (a) it is specific and can be proven true or false; (b) it is written; (c) defects are not obvious; and (d) the seller has greater expertise than the buyer.
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An analogy lets you
A) reason from one specific piece of evidence to another specific piece of evidence. B) reason from one specific piece of evidence to a general conclusion. C) reason from a generalization to a specific conclusion. D) attack an opponent without fear of reprisal. E) use a general conclusion to prove a point.
What is the role of the shipping notice?
The no-need response strongly implies the end of a sales call.
Answer the following statement true (T) or false (F)
You are the entry-level mail clerk of a major clothing company. It would be appropriate for you to personalize an e-mail if
A) You are writing to someone you do not know. B) You are writing outside the company. C) You are writing up to management. D) None of the above.