A patient calls into the customer service department to complain about the long wait times she experienced in the emergency department. She feels that her charges were excessive compared with the time that it took to receive attention
What is the primary focus of her complaint? a. Product
b. Place
c. Price
d. Promotion
C
Price is described as the amount of money customers pay to obtain the product. Customers con-sider the cost in terms of reasonableness. However, in a broader sense, cost is more than the money that is exchanged. Customers place value on products and services not only according to financial issues, but also according to psychosocial and emotional concerns.
You might also like to view...
A client and his wife are visiting in the day room of an inpatient psychiatric unit when a client with acute psychosis experiencing auditory hallucinations sits down next to them and begins talking to the "voices
" Which of the following nursing actions is most appropriate? 1. Take the client with psychosis by the hand and lead the client to another area in the day room. 2. Announce over the intercom that visiting hours are over. 3. Observe the situation and intervene only if the client with psychosis becomes aggressive. 4. Remind the client with psychosis to respect the privacy of the other client and his wife.
When engaging in a therapeutic relationship with a client diagnosed with a dissociative disorder, it is important to use stimuli that stimulate pleasant memories and pleasurable feelings for the client. Why?
A) Stops the regression of the client into further self-destructive behaviors B) Develops a contract between the client and the staff for dealing with self-destructive behaviors C) Assists the client to remember past experiences without the risk of precipitating increased trauma D) Helps the client to understand that periods of imbalance are to be expected and will decrease as the personal identity is restored
A nurse is educating a client about a care plan. Which of the following would the nurse use to assess the client's learning ability?
A) "Did you graduate from high school; how many years of schooling did you have?" B) "Do you have someone in your family who would understand this information?" C) "Many people have trouble remembering information; is this a problem for you?" D) "Would you prefer that the doctor give you more detailed medical information?"
When turning the postoperative patient every 2 hours, you should also move the patient's legs
True False