In the customer support center where Carl works, employees are taught to make conversation to put customers at their ease. As customers don't like being kept waiting, they must also try to minimize the time that customers spend waiting for service
Thus, when there are a number of customers lined up, Carl usually has to decide whether to answer a customer's questions in detail or move on quickly to the next customer. The firm's standards are not clear on how they want him to perform. When asked, his boss answers, "You make the decision." This is an example of which service-quality gap?
This is an example of a gap between the service-quality specifications and service delivery. Employees are held to conflicting standards, having to decide between taking time to listen to customers and serving them fast.
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For 2018 Roberto files his tax return as married filing separately. He has not lived with his wife for over three years. In the current year, by order of the court, he paid her $500 per month for 12 months as separate maintenance. He will be able to deduct $6,000 as alimony for the year.
Answer the following statement true (T) or false (F)
The economic output of the European Union (EU) is larger than that of the United States.
Answer the following statement true (T) or false (F)
Young adults exchange more than 3,200 texts a month, according to a 2011 Pew Research Center survey.
Answer the following statement true (T) or false (F)
The process of shelf-registration is beneficial to the issuing firm because it will reduce the time
needed for the firm to take an issue to market. Indicate whether the statement is true or false