Which popular needs theory is defined as a pyramid of five levels of individual needs with physiological needs at the bottom and self-actualization needs at the top?

a. Maslow’s hierarchy of needs
b. Alderfer’s ERG Theory
c. Herzberg’s two-factor theory
d. McClelland’s acquired needs theory


a. Maslow’s hierarchy of needs

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Which of the following methods of assigning indirect service department costs recognizes on a partial basis the reciprocal relationships among the departments?

a. step method b. direct method c. indirect method d. algebraic method

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Companies pursuing a learning curve strategy MUST increase which of the following?

A) employee training B) costs C) quality D) volume E) all of the above

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Telepizza S.A. is a Spanish pizza restaurant chain that offers children membership in its magic club. The magic club gives its members small prizes, usually simple magic tricks, with each order their parents place. Telpizza's use of a frequency marketing program has allowed it to narrow provider ________ of the gaps model of service quality.

A. Gap 1 B. Gap 2 C. Gap 3 D. Gap 4

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Which of the following is a true statement about the relationship between generally accepted government auditing standards (GAGAS) and generally accepted auditing standards (GAAS)?

A. GAGAS are promulgated by the Government Accountability Office and GAAS are promulgated by the Governmental Accounting Standards Board. B. GAAS encompass GAGAS and supplement certain GAGAS. C. GAGAS and GAAS provide standards for financial audits, attestation engagements, and performance audits. D. GAGAS encompass GAAS and supplement certain GAAS.

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