The emergency department manager has been instructed by the CNO (chief nurse officer) to develop a program for emergency preparedness in the event of a biological disaster. The first step in planning a new program for the staff is:
1. Advertise and market the program.
2. Perform a needs assessment to determine staff?s level of knowledge.
3. Contact the public health department for current information.
4. Write the course objectives and methods for evaluation.
2
Explanation: 1. The first step in planning any program is a needs assessment. This is the same as the first step
of the nursing process. The manager must first assess the level of knowledge the staff have
regarding the topic. Then the manager is able to determine what education is needed.
Advertising, marketing, obtaining current information, and writing the objectives are all steps
in planning the program, but not the first step.
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