Which of the following is NOT true of order fulfillment process?
a. It varies in complexity.
b. It may be simple when orders are filled from inventory of made-to-stock items.
c. It may be complicated for items made to order.
d. It is heavily regulated by the government.
d. It is heavily regulated by the government.
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In a BPMN activity diagram, what does the following symbol represent?
A. A looping collapsed subprocess. B. An exception event. C. An expanded subprocess. D. A connection made to another swimlane in the process.
Shankman and Allen's (2002) model of emotionally intelligent leadership suggests leaders must take into account these three fundamental facets of leadership: ______.
A. context, self, and others B. referent power, expert power, and legitimate power C. desire for power, desire to help others, and desire to win D. determination, integrity, and sociability
Which of the following is NOT an implication of section 302 of the Sarbanes-Oxley Act?
a. Auditors must determine, whether changes in internal control has, or is likely to, materially affect internal control over financial reporting. b. Auditors must interview management regarding significant changes in the design or operation of internal control that occurred since the last audit. c. Corporate management (including the CEO) must certify monthly and annually their organization's internal controls over financial reporting. d. Management must disclose any material changes in the company's internal controls that have occurred during the most recent fiscal quarter.
A New York-based brand and customer loyalty and engagement research consultancy firm called The Agency conducts research annually to identify the top 100 brands with the highest levels of customer loyalty. Apple, WhatsApp, Google, YouTube, and Kindle lead the pack and demonstrate that consumers are enjoying long-term engagement with these companies. The top companies' ability to generate high levels of customer loyalty demonstrates these firms are engaging in ________ marketing.
A. relationship marketing B. competitive marketing C. production marketing D. sales-oriented marketing