Which of the following is not one of the internal forces of change?
a. Low performance
b. New technology
c. Low satisfaction
d. New leadership
b. New technology
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Which is the type of discount that would most likely be given to a customer who pays bills within a stated period?
A. Cumulative quantity discount B. Trade discount C. Cash discount D. Consumer discount E. Noncumulative quantity discount
The objective with transaction-oriented but profitable customer is to
a. retain them by investing heavily. b. capture as much of their business as possible in the short time they buy from a particular company. c. reduce the cost to serve them by imposing strict cost controls. d. increase the share of these customers' business. e. increase the amount of communication with them.
The ____________ lays out the direct and indirect activities occurring between the service provider and the customer, and the noncontact activities which don’t involve the customer.
What will be an ideal response?
Joe and Lucas enter into a contractual agreement in which Lucas promises to deliver a unique antique artifact to Joe in the next ten days, but the artifact is stolen before Lucas could fulfill his promise
Which of the following statements is true about this scenario? A) Lucas must pay compensatory damages to Joe. B) Lucas must pay punitive damages to Joe. C) The contract is discharged by impossibility of performance. D) The contract can be terminated only if both parties agree.