What is the potential gap between expected service and actual service? Explain if and how this can be avoided
What will be an ideal response?
Sometimes consumers misperceive the quality of the service. Thus, even when communications accurately describe what service quality is provided and can be expected, consumers are less than satisfied. To avoid this gap, the consumer must have a full understanding of the type and degree of service.
You might also like to view...
The journal entry to record the monthly payroll on April 30 would include a
a. credit to Salaries Payable for $8,150 b. debit to Salaries Expense for $7,902 c. debit to Salaries Payable for $8,150 d. debit to Salaries Payable for $7,902
A make-to-order process would be characterized by all of the following except?
a. Long time to product completion b. High degree of customization available c. High cost per unit d. High volume
Consider the following linear programming model:
Max 2X1 + 3X2 Subject to: X1 ? 2 X2 ? 3 X1 ? 1 X1, X2 ? 0 This linear programming model has: A) alternate optimal solutions B) unbounded solution C) redundant constraint D) infeasible solution E) non-negative solution
Unless hired for a specific period of time or for a specific project or task, an employee is generally hired_________and can be terminated for any reason except those prohibited by law
Fill in the blank(s) with correct word