Zappos and Amazon focus on customer service. What purpose does this serve in terms of attaining behavioral control?
A. It uses culture to sustain their primary source of competitive advantage.
B. It uses rewards and incentives to sustain corporate culture.
C. It gives management more control over employees.
D. It demonstrates to employees the importance of articulating explicit goals and objectives.
Answer: A
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Excerpts from Stealth Company's December 31, 2021 and 2020, financial statements are presented below: 2021 2020 Accounts receivable$40,000 $36,000 Inventory 28,000 35,000 Net sales 190,000 186,000 Cost of goods sold 114,000 108,000 Total assets 425,000 405,000 Total stockholders' equity 240,000 225,000 Net income 32,500 28,000 Stealth Company's 2021 return on assets is: (Round your answer to 1 decimal place.)
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