What did Katzenback and Smith's research show relating to process?

A) All teams had "free riders"
B) Hid individual members' skills
C) Team members responded constructively to views expressed by others
D) Recognize the failures of other team members


Answer: C
Explanation: A) Incorrect. Katzenback and Smith's research showed high-performance teams did not have "free riders."
B) Incorrect. Katzenback and Smith's research showed high-performance teams were open about individual members' skills and chose the best fit for the task.
C) Correct. Katzenback and Smith's research showed high-performance team members responded constructively to views expressed by others.
D) Incorrect. Katzenback and Smith's research showed high-performance team members recognize the interests and achievements of other team members.

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