In anticipation of tax season, Micah is working with the organization’s tax preparers to determine their knowledge of current tax laws. Micah’s goal is to make sure the tax preparers can deliver excellent customer service in alignment with the company’s goals. If he finds they cannot provide this service, he will implement training to bring everyone up to speed. What Micah is conducting is a ______.
A. competency model
B. remediation
C. training
D. needs assessment
D. needs assessment
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In ______, the orientations of the specific cultures represented in the group toward the functioning of groups, are a mechanism through which the cultural backgrounds of work group members affect the way groups function.
A. cultural diversity B. relative cultural difference C. cultural training D. cultural norms
Which of the following is correct?
a. A copyright can be renewed once it expires. b. A patent can be renewed once it expires. c. A trademark can be renewed as long as the mark is still in use. d. None of the above.
The conflict resolution style that is best used in situations in which leaders know they are right and a quick decision needs to be made is
A. competing. B. avoiding. C. compromise. D. accommodating. E. collaboration.
A collection of related characters that comprise an attribute such as a customer number or name is known as a
A. character B. field C. record D. table