Which of the following statements is true about learning curves?
a. The curve will touch the horizontal axis at some point.
b. The time reduction per repetition will steadily increase as the number of repetitions or units produced increases.
c. The time per repetition or unit produced will never be zero.
d. Learning and performance improvement will occur indefinitely.
c. The time per repetition or unit produced will never be zero.
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The duty of loyalty demands that the agent avoid even the appearance of impropriety.
Answer the following statement true (T) or false (F)
Which of the following is an excellent communication tool that enables anyone to see when a work order was generated, who worked on it and where, the order’s status, the customer’s key requirements or concerns, and any past or future communication with the customer?
A. assembly chart B. assembly drawing C. route sheet D. process chart
Emily had an excellent year as a salesperson in 2011, earning $97,000. She paid $37,000 for necessities such as mortgage, food, and clothing. Her state and federal income taxes totaled $24,000. What was her discretionary income?
A. $60,000 B. $36,000 C. $73,000 D. $97,000 E. There is not enough data provided to calculate her discretionary income.
Empowerment becomes more important when the service is
A. repetitive. B. institutionalized. C. routine. D. individualized. E. standardized.