For which type of appointment reminder does the patient self-address a card when leaving the office that is sent to the patient a week before the scheduled appointment?
A. Recall notice
B. Reminder call
C. Appointment card
D. Reminder mailing
E. Superbill
D. Reminder mailing
For a reminder mailing, the patient is asked to self-address a card before leaving the office. The card is then sent to her a week before her scheduled appointment.
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Which of the following statements is true?
A) A patient's age is not an issue when providing customer service; all patients should be treated alike. B) A pharmacy technician understands that a patient's cultural differences should have no effect on how customer service is provided. C) When providing care for pediatric patients, the communication process will most likely be directed toward the parent or guardian. D) Terminally ill patients should be treated with no special consideration because all patients have problems of one kind or another.
Most physician offices utilize the version of the ICD-9-CM manual that has only which two volumes?
A) I and III B) I and II C) II and III D) III and IV
Inorganic nutrients that the body needs in small amounts are called:
A) Carbohydrates B) Vitamins C) Minerals D) Sodium
Pharmacists are allowed to substitute equivalent drug products unless they are:
a. very expensive b. from overseas c. not allowed by the prescriber's prescription d. not allowed by the FDA