Which of the following is not one of the three objectives of a quality program?
a. Product quality should be consistent to always meet the purchaser's need(s).
b. A quality program should give management confidence that the quality is and will be at a constant level.
c. A quality program should give customers confidence that the intended quality will be acheived in products.
d. Product quality should always vary because customers change their wants and needs over time.
d
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Which of the following uses bias-free language?
A) Despite Ms. Curtis's disability, she does a good job. B) Ms. Curtis's disability does not prevent her from doing a good job. C) For a disabled person, Ms. Curtis does a good job. D) Ms. Curtis's employee evaluations rank among the top five in the company. E) Ms. Curtis is disabled, but she does a good job nonetheless.
In terms of commonly traded organizational currencies, being involved in a task that has a large significance and having a chance to do something important and do it well are examples of ________-related currencies.
A. Task B. Position C. Inspiration D. Relationship E. Personal
Dale, with (who, whom) you spoke on the phone, will process the claim
What will be an ideal response?
In operations management, _____ means using resources to create value by providing customers with goods and services that offer a better relationship between price and perceived benefits.
A. effectiveness B. efficiency C. throughput D. productivity