Your friend is talking to you about a problem he is having with his parents, and he seems to be at a loss for words. You should
a. ask specific closed questions to keep the conversation going.
b. restate or paraphrase your friend's last sentence.
c. try to guess at what your friend is trying to say and finish his thought for him.
d. assume that he now wants you to give him your opinion.
ANSWER: b
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