When handling calls, remember to always follow your office's ________ manual.
A. protocol
B. telephone
C. assessment
D. assistance
Answer: A
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Which of the following individuals helps patients who are recovering from illness and injury to regain movement and manage pain?
A) Nurse's aide B) Physician assistant C) Physical therapy assistant D) Health unit coordinator
The most important aspect of risk management is assessing
A. potential harm to responders. B. potential harm to the environment. C. potential mass-casualty events. D. potential harm to humans.
The first priority in caring for a patient with a severe head injury is to ____.
A. educate the patient on how to prevent future head injuries B. maintain the patient's airway C. wash the area with soap and water and cover it with a dressing D. apply direct pressure to stop bleeding E. apply ice immediately after the injury
Which statement about appointment scheduling is NOT true?
A. Most clinics schedule an appointment every 15 minutes. B. A walk-in is the name for a client who comes to practice without an appointment. C. More complicated cases should be scheduled for the end of the day so that hospitalized patients can be treated in the morning. D. The client should be called the day before an appointment to confirm.