The service consultant is asked by a customer to install a used part that is not designed for the vehicle being repaired. The best response from the service consultant is_________
A. Approve the request and do the repair
B. Reject the request because it will put the company at risk if it fails
C. Reject the request because it will not help the customer
D. Reject the request because it will not promote part sales
B. Reject the request because it will put the company at risk if it fails
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Answer the following statement true (T) or false (F)
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a. True b. False
To be successful, set __________ and make specific plans to achieve each one.
Fill in the blank(s) with the appropriate word(s).
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