The nurse manager has instituted a policy of sending information to the staff via e-mail. Many misunderstandings have occurred since this policy was implemented. What technique should the manager use to reduce this miscommunication?
1. Using text messaging instead of e-mailing
2. Requiring a return e-mail from everyone reading the information
3. Being certain that e-mails go only to the intended recipients
4. Sending all e-mails with a message line that says "Important"
3
Rationale 1: Text messaging can make the problem worse as it implies the need to respond quickly.
Rationale 2: Having everyone send a return e-mail will set the nurse manager up for an onslaught of messages that are really not important.
Rationale 3: E-mail communication is fraught with difficulties. The best of these options is to be certain that e-mails go only to the intended recipients. The use of "reply to all" or distribution lists is convenient, but can result in sending the e-mail to persons whom it does not affect. When this happens, people begin to ignore e-mail.
Rationale 4: Sending the message line "Important" with each e-mail is much like crying wolf, and recipients will soon realize that the term Important is meaningless.
Global Rationale:
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