The nurse manager is planning to initiate new policies in the department. Which of the following behaviors is associated with the moving stage? Select all that apply
1. The staff members identify feasible solutions to the problem.
2. The nurse manager shares information with the staff about why a change is needed.
3. The nursing manager identifies staff members who might be allies during the change process.
4. The process change is piloted on the night shift.
5. The new behaviors have been internalized by staff members on all shifts.
Answer: 1; 4
Rationale:
• The staff members identify feasible solutions to the problem. The change process can be broken down into unfreezing, moving, and refreezing stages. The moving stage involves identifying methods for solving problems. This stage requires re-education of staff members.
• The nurse manager shares information with the staff about why a change is needed. The change process can be broken down into unfreezing, moving, and refreezing stages. The nurse manager shares information about why a change is needed during the unfreezing stage.
• The nursing manager identifies staff members who might be allies during the change process. The change process can be broken down into unfreezing, moving, and refreezing stages. The nurse manager should identify allies during the unfreezing stage. Identifying allies early in the change process can help reduce organizational costs related to change. This stage requires interactive leadership. The nurse manager must communicate well with staff members, pay attention to group dynamics, and assist with conflict management.
• The process change is piloted on the night shift. The change process can be broken down into unfreezing, moving, and refreezing stages. This behavior takes place during the moving stage. It is important to provide staff members with the opportunity to practice new behaviors in small-scale pilots prior to implementation of the change.
• The new behaviors have been internalized by staff members on all shifts. The change process can be broken down into unfreezing, moving, and refreezing stages. This occurs during the refreezing stage. During this stage, the new practice is stabilized, integrated, and internalized by staff members.
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