Explain why a company's strategy is really a collection of strategies.
What will be an ideal response?
Ideally, the pieces of a company's strategy up and down the strategy hierarchy should be cohesive and mutually reinforcing, fitting together like a jigsaw puzzle. It is the responsibility of top executives to achieve this unity by clearly communicating the company's vision, objectives, and major strategy components to down-the-line managers and key personnel. Midlevel and frontline managers cannot craft unified strategic moves without first understanding the company's long-term direction and knowing the major components of the corporate and/or business strategies that their strategy-making efforts are supposed to support and enhance. Anything less than a unified collection of strategies weakens the overall strategy and is likely to impair company performance. Thus, as a general rule, strategy making must start at the top of the organization and then proceed downward from the corporate level to the business level and then from the business level to the associated functional and operating levels. Once strategies up and down the hierarchy have been created, lower-level strategies must be scrutinized for consistency with and support of higher-level strategies. Any strategy conflicts must be addressed and resolved, either by modifying the lower-level strategies with conflicting elements or by adapting the higher-level strategy to accommodate what may be more appealing strategy ideas and initiatives bubbling up from below.
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Which of the following might be detected by an auditor's review of the entity's sales cutoff?
A. Excessive goods returned for credit. B. Lapping of year-end accounts receivable. C. Unrecorded sales discounts. D. Overstated sales for the year.
Angela switched to a new hair stylist after getting a bad haircut from her previous stylist. This is an example of which of the following factors leading to customer switching behavior?
A) service encounter failure B) core service failure C) response to service failure D) involuntary switching E) competition
Brand differences are worth promoting if they satisfy certain criteria. What are these criteria?
What will be an ideal response?
Gains and losses on the purchase and resale of treasury stock may be reflected only in
a. paid-in capital and retained earnings accounts. b. paid-in capital accounts. c. income, paid-in capital, and retaining earnings accounts. d. income and paid-in capital accounts.