Describe the features of an effective claim denial
An effective claim denial has the following features:
a. It avoids corrective language that might insult, belittle, or offend.
b. It uses a subject line that identifies subject without revealing the refusal.
c. It uses resale to cushion bad news and lead into an explanation.
d. It presents a clear explanation of reasons behind policy with emphasis on ways the reader benefits.
e. It implies refusal by stating the amount credited to account.
f. It shifts emphasis away from the refusal by presenting silver lining sales promotion for the next season's merchandise.
g. It specifies enclosure to emphasize the importance of exact items.
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Indicate whether the statement is true or false
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