At times a written contract is provided. This is called a(n) ________ contract.
A. Fixed
B. Common
C. Expressed
D. Implied
Answer: C
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________ involves paying attention to the speaker completely, concentrating on the verbal message, observing for nonverbal cues, and offering a response.
A. Active listening B. Passive listening C. Close-ended questioning D. Open-ended questioning
According to the START protocol, once the "walking wounded" have left the scene, you should begin triaging:
A. the patients closest to you. B. the patients who are not breathing. C. the ambulatory patients. D. the patients with the greatest need.
A(n) ________ facilitates the coordination of appropriate time segments for staff, patients, and the practice's available equipment.
A. scheduling system B. timing system C. coordination system D. organization system
The ____ technique of interviewing involves repeating the patient's words to encourage additional responses.
A. facilitation B. empathetic response C. confrontation D. reflection