Non-financial measures are generally less timely than are financial performance measures
Indicate whether the statement is true or false
F
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Short stories that provide health information or safety tips are appropriate for radio
Indicate whether the statement is true or false
Which of the following statements describes teams??
A) ?They lead to decreased interaction between employees and management. B) ?They increase efficiency by eliminating layers of managers whose job was once to pass orders downward. C) ?They function effectively as soon as they are formed requiring no developmental process to operate. D) ?They require managers to set goals for each team member.
The role of the safety committee is to:
A. recommend or critique safety policies issued by management. B. conduct safety inspections. C. develop in-house safety standards. D. perform all of these.
Which of the following statements about customer contact in services marketing is false?
A. Service employees are important in creating satisfied customers. B. High-contact services are less expensive to deliver because they are typically equipment based. C. The main principle of customer contact is that satisfied employees lead to satisfied customers. D. Service companies can minimize customer dissatisfaction by changing high-contact services into low-contact services. E. Employee training programs are an effective way to ensure good customer contact and reduce problems.