SCENARIO-BASED QUESTIONS Upward Communication ? Orton is a manager at Hardwire Technological Solutions (HTS), a multinational information technology company. Alan and Stephanie work in his team as junior analysts. Stephanie was one of the best
performers at HTS. However, her performance in the last three months has been faltering and is showing no signs of improvement. This concerned Orton, who requested for a one-on-one meeting with Alan and Stephanie, individually. Why did Orton request for a one-on-one meeting with Alan and Stephanie? How did Orton think this will help Stephanie?
Orton requested for a personal meeting with Stephanie to discuss her problems, her work and methods of doing it, and her perception of the organization. This type of communication is called upward communication, where the management requests for feedback from lower organizational levels. However, this type of communication can be misleading because Stephanie might be unwilling to discuss her problems with a superior officer like Orton. Stephanie's message might contradict her true feelings and perceptions. Orton, therefore, might have requested for a meeting with Alan to discuss her problems and give feedback. Upward communication paves the way for effective downward communication, in which the communication flows from Orton to the employees. After receiving feedback from Alan and Stephanie, Orton might find himself in a better position to help Stephanie to perform her tasks effectively.
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